How a growing fintech company provided reliable, company-managed internet to their fully distributed team—eliminating ISP excuses and IT headaches.
Financial Technology
Business Gateways + WaveieCore
218 Remote Employees
Gateways Deployed
Fewer IT Tickets
Avg. Deployment Time
Annual Savings
NexaPay, a fast-growing fintech startup, went fully remote in 2023. With 218 employees spread across 34 states, they quickly discovered that residential internet was the weakest link in their operations.
Customer support agents dropped calls during outages. Engineers missed deployments due to unstable connections. The IT team spent an estimated 40% of their time troubleshooting home internet issues they had no visibility into or control over.
"Every week we'd have someone say 'my internet is down' and we'd just have to wait. We couldn't diagnose it, couldn't fix it, couldn't even verify if it was true," explained CTO James Park. "For a company handling financial transactions, that's unacceptable."
"We were essentially running a financial services company on infrastructure we couldn't see, manage, or trust. That had to change."
James Park
CTO, NexaPay
NexaPay deployed Waveie Business gateways to all 218 remote employees as a company-provided benefit. Each gateway ships pre-configured and connects to the WaveieCore management platform, giving IT full visibility and control.
The deployment approach was designed for zero IT burden on employees:
Gateways arrive pre-configured—employees just plug in and connect
IT monitors all 218 connections from one WaveieCore dashboard
IT can diagnose and often fix issues without employee involvement
One invoice for all employees—no more expense reimbursements
From 120+ tickets/month to under 16
Eliminated stipend program overhead and reduced IT time spent on connectivity issues
Verified through WaveieCore monitoring—no more "my internet was down" mysteries
Gateway arrives, employee plugs in, IT sees them online—done
Pilot deployment to 15 employees in engineering and support
Rollout to customer support team (68 agents)—critical for call quality
Company-wide deployment completed for remaining 135 employees
New hires receive gateway as part of standard onboarding kit
"Waveie turned our biggest operational headache into a non-issue. Our IT team went from firefighting internet problems to actually improving our infrastructure. That's the ROI that doesn't show up on a spreadsheet."
Sarah Kim
VP of Operations, NexaPay
Get the complete PDF with deployment playbook, cost breakdown, and WaveieCore setup guide.
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