How a regional home health agency ensured continuous patient care and communication for 47 field nurses across rural communities—even when carrier networks failed.
Healthcare / Home Health
LocalRoam eSIM
Rural Midwest, USA
Field Nurses
Uptime Achieved
Counties Covered
Missed Patient Visits
Heartland Home Health Services provides in-home care to elderly and disabled patients across 12 rural counties in the Midwest. Their team of 47 field nurses travels daily to patients' homes, often in areas with limited or unreliable cellular coverage.
The agency faced a critical connectivity problem: nurses frequently lost cellular signal during patient visits, preventing them from accessing electronic health records (EHR), submitting visit documentation, or calling for emergency support. During a severe weather event in early 2025, a regional carrier outage left 23 nurses completely offline for over 8 hours.
"We had nurses who couldn't access medication lists, couldn't document wound care, couldn't call physicians for orders," said IT Director Maria Santos. "In home health, that's not just inconvenient—it's potentially dangerous for patients."
"When your nurse is 45 minutes from the nearest hospital and can't reach anyone, that's a life-or-death situation. We needed a backup plan that actually worked."
Maria Santos
IT Director, Heartland Home Health Services
Heartland deployed Waveie's LocalRoam eSIM to all 47 field nurses' smartphones and tablets. LocalRoam installs as a secondary cellular line that activates automatically when the primary carrier loses signal or experiences an outage.
Key features that addressed Heartland's needs:
Switches to backup network in under 3 seconds—no manual intervention needed
Access to all major networks fills coverage gaps in rural areas
IT team monitors all devices and usage through WaveieCore dashboard
Encrypted connections and audit trails meet healthcare compliance requirements
Within three months of deployment, Heartland saw dramatic improvements:
Up from 94.2% with single-carrier coverage
Previously averaged 3-5 rescheduled visits per month due to connectivity issues
When a regional carrier went down for 6 hours, all nurses remained connected via LocalRoam
Nurses no longer wait for signal to submit visit notes
"LocalRoam has become essential to our operations. Our nurses have peace of mind knowing they can always reach the office, access patient records, and call for help if needed. That's priceless in healthcare."
Dr. Rebecca Torres
Chief Nursing Officer, Heartland Home Health Services
Get the complete PDF with detailed implementation timeline, cost analysis, and technical specifications.
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