Healthcare + LocalRoam

Keeping Rural Home Health
Connected During Outages

How a regional home health agency ensured continuous patient care and communication for 47 field nurses across rural communities—even when carrier networks failed.

Industry

Healthcare / Home Health

Solution

LocalRoam eSIM

Location

Rural Midwest, USA

47

Field Nurses

99.8%

Uptime Achieved

12

Counties Covered

0

Missed Patient Visits

⚠️ The Challenge

Heartland Home Health Services provides in-home care to elderly and disabled patients across 12 rural counties in the Midwest. Their team of 47 field nurses travels daily to patients' homes, often in areas with limited or unreliable cellular coverage.

The agency faced a critical connectivity problem: nurses frequently lost cellular signal during patient visits, preventing them from accessing electronic health records (EHR), submitting visit documentation, or calling for emergency support. During a severe weather event in early 2025, a regional carrier outage left 23 nurses completely offline for over 8 hours.

"We had nurses who couldn't access medication lists, couldn't document wound care, couldn't call physicians for orders," said IT Director Maria Santos. "In home health, that's not just inconvenient—it's potentially dangerous for patients."

"When your nurse is 45 minutes from the nearest hospital and can't reach anyone, that's a life-or-death situation. We needed a backup plan that actually worked."
MS

Maria Santos

IT Director, Heartland Home Health Services

💡 The Solution

Heartland deployed Waveie's LocalRoam eSIM to all 47 field nurses' smartphones and tablets. LocalRoam installs as a secondary cellular line that activates automatically when the primary carrier loses signal or experiences an outage.

Key features that addressed Heartland's needs:

⚡

Automatic Failover

Switches to backup network in under 3 seconds—no manual intervention needed

🌐

Multi-Carrier Coverage

Access to all major networks fills coverage gaps in rural areas

📊

Centralized Management

IT team monitors all devices and usage through WaveieCore dashboard

🔒

HIPAA-Ready

Encrypted connections and audit trails meet healthcare compliance requirements

📈 The Results

Within three months of deployment, Heartland saw dramatic improvements:

99.8% Connectivity Uptime

Up from 94.2% with single-carrier coverage

Zero Missed Patient Visits

Previously averaged 3-5 rescheduled visits per month due to connectivity issues

Maintained Operations During Major Outage

When a regional carrier went down for 6 hours, all nurses remained connected via LocalRoam

23% Faster Documentation

Nurses no longer wait for signal to submit visit notes

"LocalRoam has become essential to our operations. Our nurses have peace of mind knowing they can always reach the office, access patient records, and call for help if needed. That's priceless in healthcare."
DR

Dr. Rebecca Torres

Chief Nursing Officer, Heartland Home Health Services

Download the Full Case Study

Get the complete PDF with detailed implementation timeline, cost analysis, and technical specifications.

Download PDF

More Case Studies

Remote Workforce

Scaling WFH Connectivity for 200+ Employees

How a tech company ensured reliable internet for their distributed team with Waveie gateways.
Events & Venues

Powering a 10,000-Person Music Festival

Temporary high-capacity connectivity for vendors, staff, and attendees.

Ready to Keep Your Team Connected?

Talk to our team about LocalRoam for your mobile workforce.

Talk to Sales Learn About LocalRoam